Thursday, August 6, 2015

Lowongan Kerja Tiki - JNE

Tiki JNE
Tiki Jalur Nugraha Ekakurir or JNE Was established in 1990 and initiated its presence through serving the people in the field of customs, especially import over time-sensitive shipment by incorporating “rush handling’ warehouse.

JNE’s Service reliability, which is consistent and accountable for more than two decade has created high credibility as well as trust among the business partners, which keep increasing. Increment of foreign investement in the 90s, domestic economic growth, development of information technology as well as innovative product diversification, has purshed JNE to keep growing and prove its performance in the business environment as well as Indonesian Communities.

In line with the development of business world and changes in the modern community lifestyle, request for time-sensitive shipment handling has been no longer limited to small packages and documents. Rather, it also includes cargo handling, transportation, logistics and distribution. Realizing the said challenges and opportunities, JNE keep on developing its network from big cities down to all remote areas of Indonesia. At present, supported by thousands of trained Human Resources, JNE has successfully established more than 1,500 points or service spread all over the country.

Reinforcement of Human Resources and utilization of technology, information and communication becomes the main factor in developing JNE. X-Ray mechine, GPS, CCTV, On-line system up to satellite Communication Device has been the important supporting device in creating the absolute shipment speed and security. Achievement and commitment of JNE is proven through winning of different kinds of awards as ISO 9001:2008 Certification upon the quality management system

We are currently looking for candidates who have core competency: Achievement Orientation, Integrated and Customer Service Orientation for this following position :

HEAD OF SERVICE AUDIT - Jakarta Raya
Responsibilities :
  • Memimpin dan mengkoordinir pelaksanaan service audit.
  • Memastikan perencanaan, pelaksanaan dan pelaporan hasil audit.
  • Memimpin, memotivasi, meng empower pegawai melalui open communication dan excellent leadership.
  • Melakukan regular performance feedback dan team building agar tercapai peningkatan di area customer satisfaction, employee satisfaction dan team productivity.
  • Mengkomunikasikan dan me-monitor ‘individual performance objective’ dan service standards.
  • Menciptakan “positive environment” agar tercipta teamwork yang effective.
  • Menfasilitasi meeting dan forum-forum komunikasi dua arah.
  • Memastikan distribusi informasi yang relevan kepada para stakeholders, baik informasi yang positive maupun negative tentang pelayanan yang telah diberikan.
  • Memberikan laporan dan informasi kepada Manager Operations, Kepala Cabang/Agen Utama, dan lain nya, jika diperlukan.
  • Melakukan regular coaching kepada staff di Service Audit Department.
  • Memastikan bahwa coaching dan feedback difokuskan kepada tercapainya customer satisfaction,pelaksanaan SOP, dan tercapainya target Perusahaan.
  • Melakukan penilaian tahunan.
  • Menggunakan “performance data” dan report, dalam melakukan performance management dan pelaksanaan coaching.
  • Jika diperlukan, melakukan “disciplinary actions” terhadap staf jika terbukti melanggar peraturan Perusahaan.
  • Memastikan dilakukannya Training Plan dan Development Plan untuk staf di Service Audit Departemen.
  • Turut mengembangkan budaya “Customer–focussed culture” dengan cara melaksanakan dan memanage inisiatif-inisiatif perbaikan agar tercapai ‘excellent customer experience’ dengan tujuan akhir tercapainya kepuasan pelanggan (customer satisfaction), loyalty, dan retention.
  • Mendukung dan berpartisipasi, baik di Operations Departemen dan bersama dengan Departemen lain,untuk peningkatan “customer growth” dan “customer retention”.
  • Melakukan analisa sebab-dan-akibat, memastikan dilakukan tindakan perbaikan, dengan menerapkan ‘perencanaan’,kemudian melakukan ‘implementasi’ dan melakukan ‘review performance’ setelah tindakan perbaikan berjalan beberapa waktu kemudian.
  • Bertindak proaktif terhadap irregularities, dan memberikan rekomendasi untuk tindakan perbaikan.
  • Memonitor dan mereview pelaksanaan Mystery shopper.
  • Mengkoordinir dan mereview hasil pelaksanaan audit FLDP counter.
  • Bekerja sama dengan departemen lain untuk tercapainya excellent customer experience.
Requirements :
  • Usia Max 40 tahun
  • Pendidikan Min D3 Semua Jurusan
  • Berpengalaman maksimal 10 tahun
  • Memiliki pengalaman dibidang express ekspedisi, terbiasa menangani operation dalam bidang pick up delivery atau gateway minimal 5 tahun
  • Memiliki kemampuan computer dengan baik terutama Ms. Office (Word, Excel, Power Point, Dll) Memiliki jiwa kepemimpinan yang baik.
  • Mampu bekerja secara teamwork.
  • Bersedia melakukan perjalanan dinas.
  • Memiliki sifat Customer Service Orientation (CSO)
  • Kemampuan komunikasi secara oral maupun tulisan dengan detil yang baik
  • Mampu bekerja dengan target
Written application and CV to the mail sent to : amanda.syafitrie@jne.co.id not later than August 11th, 2015

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