Wednesday, September 2, 2009


Teleperformance IndonesiaTeleperformance is the global leader in CRM and Customer Contact Centre Managed Services. Listed on the Paris Stock Exchange, it is founded in 1978 in Paris and now has operations in 45 countries around the world with over 85,000 employees. Recently, Teleperformance has been ranked the worldwide leader by reputable international research organizations like IDC and Data monitor.

Call Center Operations Manager

Salary Range: attractive package for the right candidate

Job Description :
Your role will be to manage a large Inbound Contact Center to deliver customer service excellence second to none. In addition:
  • Manage the call center floor
  • Produce quantitative and qualitative reports on Call Center KPIs and related data
  • Analyze trends for process improvement
  • Make recommendations to management for improvement in Call Center Operations
  • Build relationship with and gain trust of client/s to maintain and grow the business with them
To be considered for this challenging role, the criteria include:
  • Minimum university degree (S1), from reputable university with minimum GPA 3.00 (scale 4.0)
  • Microsoft Office skills essential
  • 5 to 10 years supervisory / managerial experience in a contact center environment in service industry (e.g. telecommunications, banks)
  • Fluent in English both oral & written
  • Excellent communication, presentation and interpersonal skills
  • Experience in managing a team, motivating, coaching & inspiring team members to achieve excellent service or sales target is necessary
  • Ability to deal with people from all levels professionally
  • Effective planning, organizing, delegating, and time management skills
  • Experience and skills in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable.
Should you be interested in this exciting position, please send your resume to

To view more information on our company profile, please visit our website

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